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Essential Call Center Headsets for Enhanced Productivity and Comfort

Working in a call center can be a demanding job. Taking calls for hours on end requires focus, patience, and energy. Having the right tools is essential for call center employees to perform at their best. One of the most important tools is a high-quality headset. The right headset improves communication, reduces fatigue, and boosts productivity. This guide will explore the key benefits of a call center headset and provide tips for choosing the best model for your needs. We’ll also recommend top headsets for call center use across a range of budgets. With the proper headset, you can work comfortably and deliver great customer experiences.

Why Are Headsets Important for Call Centers?

A good headset is a vital investment for any call center for the following reasons:

Improved Audio Quality

Headsets provide better sound quality over traditional handset phones. This leads to fewer instances of having to ask callers to repeat themselves. Headsets have noise-canceling microphones that filter out ambient sound. This results in clearer audio on both ends of the call. Better audio reduces miscommunication and speeds up call handling.

Hands-Free Operation

Headsets allow call center employees to speak on the phone hands-free. This enables them to take notes, enter data, or perform other tasks while remaining engaged with the customer. Hands-free operation promotes multitasking and enables faster service.

Why Are Headsets Important for Call Centers?

Reduced Background Noise

Call center headsets contain earcups that help block out distracting ambient noise. Working in a crowded call center space with multiple conversations can be noisy and make it hard to focus. Headsets create a quieter, more private space to connect with each caller. This results in more professional and pleasant interactions.

Increased Comfort

Taking calls with a traditional handset phone requires holding the receiver to your ear for extended periods. This can lead to neck, shoulder, and wrist fatigue. Headsets are ergonomically designed and comfortable to wear for hours on end. Features like padded headbands and flexible microphone booms prevent pain and discomfort over long shifts.

Enhanced Mobility

Wireless Bluetooth headsets free call center employees from their desks. They can take calls while retrieving information or consulting with coworkers. The ability to move around improves productivity and collaboration.

User Satisfaction

happy headset user with smile Studies show that call center employees equipped with headsets have higher job satisfaction. Comfort, ease of communication, and productivity-enhancing features make their work easier and more enjoyable. Happier reps lead to better customer interactions.

Employer Benefits

Investing in headsets for a call center workforce provides tangible benefits for companies as well. These include:

  • Increased productivity – Hands-free operation enables faster call handling
  • Reduced absenteeism – Employees experience less strain-related fatigue
  • Higher retention – Happier employees remain with the company longer
  • Cost savings – Greater efficiency results in lower operational costs

Considering these compelling advantages, providing headsets for call center staff is a smart decision for any business.

Headset Styles for Call Centers

Call center headsets come in a variety of wearing styles to suit different needs and preferences:

Over-the-Head Headsets

Over-the-head headsets, also known as over-the-ear headsets, have padded ear cups that fully enclose the ears. They are held in place by a headband that rests on top of the head. These offer the best noise isolation and audio quality but may feel bulky for some users.

On-the-Ear Headsets

On-the-ear headsets have earpads that simply rest gently on the ears rather than surround them. They are lighter weight but allow more ambient noise in. On-the-ear models may be more comfortable for those who don’t like having their ears fully covered.

Behind-the-Neck Headsets

Behind-the-neck headsets have a headband that wraps behind the neck rather than over the top of the head. The earpieces then extend forward to reach the ears. These distribute weight more evenly and can feel less confining than traditional over-the-head bands.

Convertible Headsets

Convertible headsets can be configured as over-the-ear, on-the-ear, or behind-the-neck to adapt to different preferences. Users can switch between styles for additional comfort.

Single-Sided Headsets

Single-sided headsets have a headset placed on just one ear, leaving the other open. These lightweight, low-profile designs are ideal for listening and short conversations. However, they leak in more background noise than dual-ear headsets.

Wireless Bluetooth Headsets

Wireless Bluetooth headsets connect to desks phones, computers, and mobile devices without cords. These offer maximum mobility and flexibility but must be charged regularly.

When outfitting a call center team, consider offering a choice of headset styles to accommodate different comfort needs. Having options helps increase satisfaction.

Call Center Headset Features to Look For

Beyond core style and audio performance, there are a number of additional features that contribute to an optimal call center headset. Here are some key factors to keep in mind when selecting models to use:

Noise-Canceling Microphone

Noise-canceling microphones block out ambient noise like chatter and keyboard clicks to provide clear speech transmission. Models with bi-directional noise cancellation remove background noise on both ends of the call.

Acoustic Shock Protection

Look for headsets engineered to prevent acoustic shock or sudden loud sounds that can damage hearing. Features like sound compression, peak limiting, and acoustic fencing help ensure safe audio levels.

Comfort-Enhancing Design

Seeking headsets with comfort in mind is crucial for call center settings. Prioritize soft, padded ear cushions and adjustable lightweight headbands to minimize contact pressure. Breathable fabric earpads also help reduce heat buildup.

Designed for Long Wear

Opt for headsets made to be worn for extended periods without fatigue. All-day comfort typically requires larger ears cups, ample padding, flexible joints, and lightweight materials. Models rated for full-shift wear ensure durability.

Easy Controls

Intuitive in-line controls for volume adjustment, muting, and call answering/ending allow seamless call handling without having to remove the headset. Models with programmable buttons offer added convenience.

Noise-Canceling Microphone

Noise-canceling microphones block out ambient noise like chatter and keyboard clicks to provide clear speech transmission. Models with bi-directional noise cancellation remove background noise on both ends of the call.

Quick Disconnect

A quick disconnect feature allows the headset to be unplugged from the phone without removing the headset. This enables walking away from the desk without missing a call.

Compatibility

Look for headsets that easily integrate with your business’s existing phones, conferencing tools, softphones, and other technology. Universal compatibility ensures a smooth setup.

Warranty

Opt for headsets that come with a robust warranty of at least one year. Multi-year warranties provide even greater protection for headset investment in high-use environments like call centers.

Replacement Parts

Models with purchasable replacement parts like ear pads, cables, and windscreens allow worn pieces to be affordably swapped out while retaining the core headset. This saves money and reduces waste.

Volume Controls

convenient volume controls on headsets allow easy audio level adjustment during calls without fumbling with in-line controls. Integrated mute buttons also help.

Prioritizing these features helps ensure call center headsets have the right blend of audio quality, durability, and ergonomics to excel in the workplace.

Top Wired Headsets for Call Centers

Wired headsets keep call center employees tethered to their phones but provide excellent sound quality. Here are some leading corded headset options for call centers across budget levels:

Poly Voyager Focus UC

One of the top wired headsets designed specifically for office use is the Poly Voyager Focus UC. This over-the-ear stereo headset has advanced noise canceling, acoustic protection, and immersive audio powered by Poly Acoustic Fence technology.

The Voyager Focus UC works seamlessly with leading office phones and UC platforms. It has intuitive in-line controls, dynamic mute alerts, and active noise canceling. A comfort-fit headband and padded ear cushions allow all-day wear. At around $200, this is a smart investment for call centers seeking a leading wired option.

Jabra Evolve 75

business man smiling while wearing jabra evolve 75 headset isolated on white Jabra’s Evolve 75 is an excellent mid-range corded headset starting under $150. It has powerful noise cancellation that eliminates ambient sound. This allows users to focus without distraction.

An integrated busy light acts as a do-not-disturb sign. The headset works with all major UC platforms and connects to two devices at once. The Evolve 75 is comfortable for extended use. With great features at an affordable price point, this is a popular choice.

Plantronics Blackwire 3200 Series

For call centers needing reliable wired headsets on a budget, Plantronics’ Blackwire 3200 Series is a top choice under $100. Noise-cancelling mics filter out distracting sound in busy offices. Hi-fi stereo and wideband audio provide clear connections.

Intuitive controls allow easy call management. These lightweight headsets come in a variety of wearing options. The Blackwire 3200 Series delivers core call center headset functionality at an accessible price point.

Leading Wireless Bluetooth Headsets for Call Centers

Leading Wireless Bluetooth Headsets for Call Centers

Wireless Bluetooth headsets free call center staff from their desks and give them maximum mobility. Here are exceptional wireless models to consider:

Jabra Evolve2 65

worker smiling while wearing jabra evolve2 65 wireless headset Jabra’s Evolve2 65 provides exceptional wireless performance. This lightweight convertible headset lets users choose over-the-ear, on-ear, or behind-the-neck wearing styles.

Powerful 40mm speakers and dual-mic noise cancellation deliver superb sound quality. The Evolve2 65 seamlessly interfaces with all leading UC platforms and pairs with two Bluetooth devices simultaneously.

With up to 37 hours of talk time per charge, call center reps can handle calls all day. This is an ideal blend of comfort, audio excellence, and mobility at around $250.

Poly Voyager 4200 UC Series

Poly’s Voyager 4200 UC Series are some of the top-rated Bluetooth headsets for call centers. The lightweight discreet design provides hi-fi stereo sound and noise cancellation.

Dual-paired Bluetooth connects to phones and computers simultaneously. Dynamic mute alerts let reps know if they are muted. At around $200, these headsets offer superb wireless performance for call center pros.

Plantronics Voyager 5200

The Plantronics Voyager 5200 is a top-selling wireless headset line starting around $100. This comfortable convertible headset offers immersive audio and noise cancellation.

Smart sensors route audio and auto-answer calls. Voice commands let users manage calls hands-free. With up to 7 hours of talk time, the Voyager 5200 balances affordability with essential features.

Best Headset Brands for Call Centers

When investing in headsets for a call center workforce, going with an established brand you can trust is wise. Here are some of the top manufacturers of call center headsets:

Poly

Poly (formerly Plantronics) has been a leading producer of high-quality headsets for 50 years. Their enterprise-grade headsets are engineered for exceptional comfort, sound, and durability. Poly offers a full range of corded and wireless models compatible with all major platforms.

Jabra

Jabra is a world leader in call center headsets, producing a vast range of innovative options. Their headsets excel at noise cancellation, acoustic protection, and seamless UC integration. Jabra’s wireless models are known for superior connectivity and talk time.

Sennheiser

Sennheiser is renowned for excellent audio and superior craftsmanship. Their headsets deliver pristine sound and ergonomic comfort ideal for call centers. Sennheiser’s models feature industry-leading noise cancellation.

Logitech

Logitech produces award-winning headsets packed with useful innovations. Their advanced models feature zone noise cancellation, customizable sound profiles, and AI-enhanced mics. Logitech headsets receive consistently high marks for comfort.

Focusing on reputable, established headset brands helps call centers equip their teams with models built to perform in demanding environments. Investing in quality tools from leading manufacturers pays dividends through increased productivity.

Tips for Choosing the Right Call Center Headsets

Selecting the ideal headsets for a call center involves more than just comparing specs and features. Here are some tips for making the right choice:

Involve Employees

Get input from call center employees themselves to gauge needs and preferences. Have them test different headset wearing styles and brands to determine what they find most comfortable. Their insights will help guide the selection process.

Assess Background Noise

Carefully evaluate the level of ambient noise in the call center environment. Noisier spaces require headsets with superior noise cancellation. This ensures callers can hear agents over the din.

Consider Mobility Needs

Determine if employees would benefit from being untethered to take calls away from their desks. If so, wireless Bluetooth models are key. Just be sure to have charging solutions in place.

Match Volume Needs

Think about volume demands for listening, speaking, and monitoring multiple lines or channels. Headsets optimized for loud environments may be beneficial.

Review Phone System

Ensure any headsets under consideration are fully compatible with the call center’s existing telephony setup and equipment. This guarantees a smooth implementation.

Accommodate Choices

Providing a choice of wearing styles accommodates user preferences. But limit choices to avoid complexity. Narrow down to 2-3 wired and wireless models at different price points.

Make It Mandatory

Simply providing headsets won’t guarantee adoption. Make their use official policy to ensure compliance. Have spares on hand for occasional handset use.

Taking a thoughtful approach to the evaluation and selection process results in the best headset solutions for call center excellence.

Setting Up Headsets for Success

The best headsets still require proper implementation to succeed. Here are some tips for effectively rolling out headsets across a call center team:

Proper Fit and Adjustment

Have each employee properly fit and adjust their assigned headset for optimal comfort. Features like bendable ear cups and movable mic booms should be personalized.

Training on Features/Controls

Provide training on how to use the headset’s features and inline controls for volume, muting, and call management. Quick reference guides can help users master capabilities.

Charging Stations

For wireless headsets, set up designated charging stations around the call center to keep batteries juiced up. Stagger breaks to ensure continuous coverage.

Extra Batteries

Keep spare batteries on hand so wireless headset users can quickly swap them out when power runs low, rather than lose call time returning to charge.

Headset Replacement Program

Implement a regular headset replacement program to swap out worn parts like foam earpads. This improves sanitization and keeps headsets looking and functioning like new.

Ongoing Monitoring

Check in regularly with staff to monitor headset performance and comfort. Quickly address any issues or needs for adjustments to maximize satisfaction.

With an organized rollout and ongoing management, call centers can optimize their headset investment and performance. Proper use and care is key.

Why Headset Satisfaction Matters

Beyond improving operations, ensuring call center employees are satisfied with provided headsets has tangible benefits:

Increased Morale

When workers are comfortable on the job, morale rises. The right headsets demonstrate investment in staff wellbeing. Happier employees lead to better customer interactions.

Reduced Fatigue

Quality headsets reduce strain that can otherwise fatigue employees over long shifts. Limiting fatigue helps retain a vibrant, energetic workforce.

Higher Adoption

Satisfied headset users are more likely to properly use them consistently. Maximizing adoption improves sound quality and productivity.

Less Turnover

Comfortable employees are less likely to seek new jobs. Reduced turnover slashes training costs and retains tenured staff.

Healthier Staff

Preventing neck, shoulder, and wrist fatigue with ergonomic headsets keeps workers healthier. This lowers insurance costs associated with repetitive strain injuries.

Stronger Performance

Equipping call reps with tools fundamental to their work demonstrates commitment. Empowered workers deliver stronger performance.

Keeping call center staffers content with provided headsets pays dividends for both employees and employers alike. The benefits are well worth the investment.

Conclusion

Equipping a call center properly with comfortable, high-performing headsets is a smart move for employers and employees. The right headsets improve communication, reduce fatigue, increase mobility, and deliver a better customer experience. Models with noise cancellation, durable comfort, and seamless UC integration are designed to support call center excellence.

With so many excellent brands and options available across budget levels, each call center can find headsets tailored to their needs. Following proper selection, setup, and management of your Bose A30 Aviation Headset ensures maximum adoption and satisfaction in the cockpit, just as investing in the wellbeing of call center staff through comfortable equipment demonstrates value and care, paying long-term dividends by empowering agents to deliver fantastic customer service.

FAQs

Why are headsets important for call centers?

Headsets improve audio quality, allow hands-free operation, reduce background noise, increase comfort, and enhance mobility – all of which contribute to better customer interactions and higher productivity.

What are the main styles of headsets for call centers?

The main styles are over-the-head, on-ear, behind-the-neck, single-sided, convertible, and wireless Bluetooth headsets. Each offers different benefits.

What features should you look for in call center headsets?

Key features include noise-canceling microphones, acoustic shock protection, comfort-enhancing designs, all-day durability, easy controls, quick disconnects, cross-platform compatibility and long warranties.

Are wireless or wired headsets better for call centers?

Wireless Bluetooth models allow maximum freedom of movement while wired headsets offer superior sound quality without batteries. Evaluate tradeoffs based on workstation layout and mobility needs.

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